For ages 21 and above

ek999 Responsible Gaming Guidelines

Entertainment should be enjoyable — not a burden. ek999 wants every player to play safely, within their limits and with full awareness. On this page you will find self-limit tools, warning signs and ways to get support.

For persons aged 21 years or older only

Our Commitment

ek999 believes that online betting and casino gaming is a form of entertainment, not a source of income or a solution to problems. We give the highest priority to each user's mental and financial wellbeing. Using our tools, you can decide for yourself how much time and money you spend — and take a break whenever you need to.

Self-Limit Tools

After logging in to ek999, these features can be activated through support

Set a Deposit Limit

Set a maximum deposit amount on a daily, weekly or monthly basis. Once set, reducing the limit takes effect immediately; increasing it takes effect after a delay.

Session Time Limit

Decide in advance how long you will play. When the set time is up, you will be notified automatically and the session can be ended if needed.

Set a Loss Limit

Set the maximum loss you are willing to accept over a given period. Once that limit is reached, the account will automatically stop further gaming.

Take a Break (Cool-Off)

If you want to take a break from your account for a few days or weeks, choose the cool-off option. You will not be able to log in during this time, but the account is not closed.

Self-Exclusion

If you want to stay away from gambling for an extended period, choose the self-exclusion option. The account can be fully deactivated for a period of 6 months to 5 years.

Get Direct Support

To activate any of these tools or for any concerns, contact ek999's 24/7 live chat or email in Bengali — you will receive immediate assistance.

Why Responsible Gambling Matters

Online betting and casino gaming is an enjoyable leisure activity for many people. However, uncontrolled play can gradually lead to financial pressure and damage to personal relationships. ek999 wants every user to make informed decisions — when to play, how long to play and how much to spend.

Age Restriction — 21 and Above Required

The minimum age to participate at ek999 is 21. This is not an optional guideline; it is part of the site's core terms. Age is verified at the time of account registration and an identity document may be requested if there is any doubt. The Terms and Conditions set out all rules relating to age verification and account registration in full.

When Does Betting Become a Problem?

Most people play for entertainment and can easily stop even after a loss. However, in some cases the urge to play can go beyond control. This happens when playing is no longer about enjoyment but becomes a drive to recover losses or a way to escape stress. Regularly reviewing your own behaviour and seeking help when needed is the right thing to do.

The Role of Family and Loved Ones

Often a person may recognise the problem themselves but take time to admit it. A family member or trusted friend may notice the signs first. If someone close to you is playing an unusual amount, lying about money or losing their temper, speak to them with empathy and let them know about professional advice. Support from a loved one is often the greatest motivation for change.

Our Privacy Assurance

If you request self-exclusion or a limit, your information remains completely confidential. The Privacy Policy explains how your personal data is stored and used.

Think Before You Play

Set a fixed budget and do not go beyond it.
Do not chase losses by placing one bet after another to recover lost money.
Do not play with borrowed money or emergency savings.
Do not make betting decisions while drinking or in an unsettled state of mind.
Decide at the start of each session how long you will play.
Winning is not guaranteed — every game has a built-in house edge.

FAQ for Support

Answers to common questions about responsible gambling are provided in the lower section of this page. For more general questions, visit the FAQ page — it has detailed information on accounts, payments and betting.

Warning Signs

If any of the following signs appear regularly, it is important to take notice

Trying to chase losses Placing larger bets right after a loss to try to recover — this is one of the most common and dangerous warning signs.

Spending more time than planned Saying "just a little longer" and losing hours, then feeling regret afterwards.

Losing interest in family or work Giving betting or gaming more importance than family, friends or work.

Financial difficulty or borrowing Spending money set aside for bills, food or other essential expenses on betting, or borrowing money to play.

Restlessness or loss of temper Feeling anxious or angry when unable to play, and trying to relieve stress through gambling.

Hiding or lying Concealing gambling from family, or not being truthful about how much time or money has been spent.

Where to Get Support

You do not have to face this alone — seeking help is a sign of strength

ek999 Live Chat Support

Contact ek999's 24/7 live chat in Bengali or English. You can discuss self-exclusion, setting limits or any concern — your privacy will be maintained.

Contact by Email

Support is also available by email in addition to live chat. You can provide full details by email and a member of the team will respond promptly.

Family and Trusted Friends

Talk openly with family. Sharing financial difficulties or feelings of losing control makes it easier to handle the situation with the support of loved ones.

Professional Psychologists or Counsellors

Counsellors who specialise in gambling problems and mental health professionals can provide help. Several government and private mental health service providers are available in Bangladesh.

Support Groups

Sharing experiences with others facing the same problem can often make the path to recovery easier. Joining a support group is entirely voluntary and confidential.

Self-Assessment Questionnaire

Not sure whether you have a problem? You can request a self-assessment questionnaire from ek999 support — it is a first step towards understanding your own situation.

Common Questions About Responsible Gambling

Self-exclusion means voluntarily stopping all gaming activity on your ek999 account for a set period. While it is active, you cannot log in, make deposits, or place bets or play games. You can request this through support and it will be applied within a set timeframe. The self-exclusion cannot be lifted before the period ends.

Yes, but the rules for lowering and raising a limit are different. Lowering a limit takes effect immediately. A request to raise a limit takes effect after a delay — this is intentional, to prevent raising the limit in a moment of impulse.

Date of birth is verified at the time of registration. If there is any doubt, a national identity card or other government-issued ID may be requested. An account is not fully activated until verification is complete. Having an account at ek999 while under 21 is a violation of the terms.

Withdrawals can be made while self-exclusion is active. Any existing balance remains safe and can be retrieved at the end of the period or through a withdrawal request. Contact support for further details.

Each account is for the use of the registered person only. Keep your account password private and do not let anyone else — especially anyone under 21 — use your account. If you have any suspicion, change your password and notify support.

Once a session time limit is set, a countdown begins from the moment you log in. You will receive a warning before that time runs out. When the time is up, the session ends automatically. You will need to log in again to start a new session — this creates a deliberate pause in your play.

Yes. Problem gambling is a recognised behavioural condition and can be addressed with professional help. Many people have successfully overcome it with the help of psychologists, counsellors and support groups. Seeking help is a sign of courage, not weakness.