Legal Document

ek999's Privacy Policy

Here is a full explanation of how your personal information is collected, where it is used, and how it is kept secure.

Last Updated: January 2025
This privacy policy applies to all services and platforms of ek999. By continuing to use the site, you are considered to have accepted the terms of this policy. We recommend reading our Terms and Conditions alongside this policy.

Introduction

ek999 treats the privacy of its users as a top priority. This privacy policy document explains what information is collected when you use ek999's website and services, how it is processed, and what your rights are.

This policy applies to users in Bangladesh and has been prepared in line with internationally recognised data protection standards currently in effect. If you disagree with any part of this policy, we recommend that you stop using the site and contact us.

What Information Is Collected

ek999 collects information in several ways. Below is a breakdown by type of information:

2.1 Information You Provide Directly

Information you provide yourself during account registration, deposits, or customer support is collected:

  • Full name and date of birth (for age verification)
  • Email address and mobile number
  • Residential address
  • National ID or passport details (for identity verification)
  • Payment method details — such as bKash, Nagad, or Rocket account numbers

2.2 Automatically Collected Information

Some information is recorded automatically while you browse the site:

  • IP address and device type
  • Browser and operating system information
  • Logs of which pages were visited on the site and for how long
  • Cookie and session data
  • Referral source (how you arrived at the site)

2.3 Information Received from Third Parties

For identity verification and fraud prevention, ek999 may sometimes receive information through trusted verification services. This information is used solely to confirm the accuracy of the details you have provided.

How Information Is Used

ek999 uses collected information only for specific and legitimate purposes. The general reasons information is used include:

  • Creating accounts and verifying identity
  • Processing deposits and withdrawals
  • Ensuring compliance with the 21+ age requirement
  • Providing customer support — via live chat and email
  • Preventing fraud, money laundering, and other illegal activities
  • Technical improvements to the platform and fixing errors
  • Analysing your preferences and activity to improve the quality of our service
  • Sending relevant offers and updates where you have given your consent

ek999 never sells your personal information or transfers it to third parties for marketing purposes free of charge.

Data Storage and Security

ek999 uses SSL encryption technology to protect your information. All data exchanged between your browser and our servers passes through encrypted channels, making it nearly impossible for third parties to intercept or read.

In addition, sensitive information — such as passwords — is never stored in plain readable format. Regular security audits are conducted to prevent unauthorised access to our systems.

4.1 Data Retention Period

Information is retained for as long as your account is active and for as long as required afterwards to meet legal or regulatory obligations. Data that is no longer needed is deleted or anonymised after a set period.

4.2 Payment Information Security

When transacting through payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers, full account or card details are not stored on our servers — only transaction reference information is retained.

Cookies and Tracking Technologies

ek999 uses cookies to run the site properly and improve the user experience. A cookie is a small text file stored in your browser.

5.1 Types of Cookies

  • Essential cookies: The core functions of the site — such as maintaining login sessions — are not possible without these.
  • Functional cookies: Used to remember your preferences, such as language or display settings.
  • Analytics cookies: Used to understand which parts of the site are used most — data is collected anonymously.

You can control or delete cookies through your browser settings. However, disabling certain cookies may limit some features of the site.

Sharing Information with Third Parties

ek999 may share information with trusted service providers in specific circumstances. However, this sharing is always controlled and limited:

  • Payment processors: The minimum information required to complete deposits and withdrawals.
  • Identity verification services: Specific document details for account verification.
  • Technology partners: Companies that assist with site operation and security — under strict confidentiality agreements.
  • Legal authorities: Where required by law or regulation.

All third-party service providers are contractually bound to meet our privacy standards. They may not use your information for their own marketing.

Your Rights

Every user registered with ek999 has certain basic rights over their own information:

7.1 Right to Access

You may request at any time to know what information we hold about you. After receiving your request, we will inform you within the set timeframe.

7.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Deletion

In certain circumstances — such as if you wish to close your account — you may request that your personal information be deleted. However, some information may need to be retained where there are legal obligations to do so.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages from ek999, let our customer support team know at any time. Support is available via live chat or email 24 hours a day, seven days a week.

To exercise any of the above rights, contact our support team. You may also visit our FAQ page for answers to common questions.

Responsible Gaming and Age Verification

ek999 strictly follows the 21+ age rule. A national ID or equivalent document may be requested to verify age at the time of registration and at any subsequent stage. Collecting and verifying this information is essential to protecting minors.

In addition, information may be used to analyse patterns of user behaviour and identify potential problem gambling tendencies — entirely in the interest of the user. You can find more details on our Responsible Gaming page.

International Data Transfers

For operational purposes, some of your information may be stored or processed on servers located outside Bangladesh. In such cases, ek999 ensures that international data protection standards are properly followed and that data is not transferred to any insecure environment.

Protection of Minors

ek999's services are exclusively for individuals aged 21 and above. We do not knowingly collect or store information from any minor. If a parent or guardian becomes aware of a minor's account, they are requested to notify our customer support immediately. Any such account will be closed and its data deleted without delay.

Changes to This Policy

ek999 reserves the right to update this privacy policy when necessary. If any significant changes are made, you will be notified by email to your registered address or through the site. Continuing to use the site after changes have been made will be considered acceptance of the updated policy.

You can check the "Last Updated" date at the top of the document to see when the most recent change was made.

Contact Us

If you have any questions or concerns about this privacy policy, or if you have any requests regarding your information, contact us through the following:

To learn more about ek999, visit our About Us page.